Legal Session – Mastering School Complaints: Resolving Challenges from Parents

Delegate price £95.00
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04/02/2025
09:30-11:30
ONLINE
Overview
Date & Details
Facilitator Profile

Mastering School Complaints: Resolving challenges from parents

Led by Guy Darvill

Overview

This online session, led by senior education solicitor Guy Darvill. He will provide an interactive session focusing on how to resolve disputes between schools and parents and to ensure that appropriate communication arrangements are put in place where necessary. The session will include a look at how to respond to parent demands on the school, managing inappropriate behaviour and correspondence, and how to operate a complaints process, including:

  • What the law requires for a school complaints policy
  • How to develop a flexible and practical complaints policy and procedure
  • How to ensure that the process runs smoothly
  • What an effective investigation will include
  • What to do if parents aren’t happy with the outcome
  • How to manage vexatious complaints
  • What happens after the process is concluded

DATE: Tuesday, 4th February 2025

TIME: 09:30-11:30

LOCATION: ONLINE – ZOOM meeting (a link will be sent out a week before)

COST: £95 per person

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BOOKING IS ESSENTIAL

If you have any queries please don’t hesitate to contact us on 02476 347697 or email: info@gatewayalliance.co.uk

Guy Darvill – Senior Education Solicitor 

Guy is currently Senior Education Solicitor at Warwickshire County Council. After initially qualifying in private practice, he has held a number of senior legal positions in local authorities and during this time has built up extensive experience in all aspects of education law, advising on special educational needs, school transport, admission and exclusion issues, and general educational duties. Guy’s work in this field also includes representing at Special Educational Needs Tribunals and clerking Independent Exclusion Review Panels, admission appeals and Home-to-School Transport Reviews, as well as training panel members and council officers. He also has experience in ombudsman matters, bringing and responding to Upper Tribunal appeals, and defending judicial review proceedings.

Guy has worked for schools on a wide range of issues, advising on areas including family proceedings, social media usage, contract disputes, defamation actions, complaints, and many other matters.

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